Customer Support & Contact

We’re Here to Help

At Sight, Sound & Story, we believe in support that’s simple, responsive, and helpful. Whether you have questions about upcoming events, video access, memberships, or anything else — we want to hear from you.

Contact Us

Please fill out the form below with as much detail as possible so we can assist you quickly.

Name(Required)
Email(Required)
Please let us know what's on your mind. Have a question for us? Ask away.

What Happens Next?

  1. We review your submission — usually within 24 business hours.

  2. We may follow up — if we need more information to help you.

  3. We work toward resolution — whether technical help, account fixes, or content issues.

You’ll be kept in the loop every step of the way.

Tips To Get Faster Help

  • Be specific: include event name, video title, or order ID if relevant.

  • Describe the issue: e.g. “video won’t load,” “I can’t locate my download,” “error message says…”

  • Send screenshots if available (you can reply via email).

Other Ways to Reach Us

  • 📞 Call us: 212-414-9570

  • 📧 Email: info@sightsoundandstory.com

  • 📱 Social Media: